Streamline Contact Centers with Appsmith

Revolutionize customer support and communication by creating a custom contact center software with Appsmith, tailored to your organization's needs.

Contact center software + helpdesk software

Thousands of businesses scale faster and more efficiently by building on Appsmith.


What are the common features of Contact Center Software?

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Contact center software typically includes features like omnichannel communication, call routing, interactive voice response (IVR), real-time analytics, and workforce management. With Appsmith, you can leverage pre-built widgets and integrations to build a custom contact center solution that addresses your organization's unique requirements without requiring extensive front-end or design expertise.

Why build a Contact Center Software instead of buying one?

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Purchasing a pre-built contact center software can prove to be unnecessarily expensive and complicated as it may have features that you don't need. Building a custom contact center software solution provides several benefits over buying a pre-existing one. Customization allows companies to design and develop solutions tailored to their business needs while saving costs. Integrating existing systems creates a seamless customer experience while data security protects sensitive customer information. Unlike paid apps, flexibility in the building allows for changes to be made quickly and easily to adapt to changing business needs.

What are the challenges of building a Contact Center Software?

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Building a custom contact center software solution can be challenging and requires technical expertise, time, and cost. Testing and quality assurance, user adoption, integration with existing systems, regulatory compliance, and ongoing maintenance and support are additional challenges that must be addressed. Overcoming these challenges requires careful planning, dedicated software, and a commitment to ongoing development, testing, and support. Using Appsmith's simplified pre-built widgets and integrations makes it easier to tackle these challenges.

Which teams use Contact Center Software the most?

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Contact center software is primarily used by customer support teams, sales teams, and marketing teams across various industries to manage customer interactions, drive sales, and enhance customer experience. It primarily benefits organizations with high customer engagement, such as e-commerce, telecommunications, and financial services.

Why Appsmith for Contact center software?

Drag and Drop Interface

Use Appsmith's pre-built widgets and a user-friendly drag-and-drop interface to build customized software for request handling and data management. Add personalized features like call routing, agent management, and more.

Database Integration for Extended Capabilities

Connect your customer center software with databases and external applications using existing APIs and pre-connectors. Manage and schedule agents, monitor performance, and provide training using third-party apps.

Reporting and Analytics for Customer Data

Track and analyze call center metrics such as call volume, wait times, and customer satisfaction. Provide detailed reports and analytics to help improve performance using widgets such as forms and charts.

Do magic with widgets

Table for Organized Data

Use the Table widget to display customer data, interaction history, and support tickets in an organized manner. Make use of the assembled information for better decision-making.

Charts for Data Visualization

Implement the Chart widget for visualizing real-time analytics and performance metrics such as the number of inquiries received. Analyze contact data for data-driven decisions.

Dropdown for Segregation

Leverage the Dropdown widget to filter data and assign customer interactions to appropriate agents. Create custom widgets such as recent callers, pending inquiries, and more.

Expense management with Rowy and Appsmith


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