Streamline Contact Centers with Appsmith
Revolutionize customer support and communication by creating a custom contact center software with Appsmith, tailored to your organization's needs.
TRUSTED BY 10,000+ TEAMS
FAQs
- What are the common features of Contact Center Software?
- Why build a Contact Center Software instead of buying one?
- What are the challenges of building a Contact Center Software?
- Which teams use Contact Center Software the most?
Why Appsmith for Contact center software?
Drag and Drop Interface
Use Appsmith's pre-built widgets and a user-friendly drag-and-drop interface to build customized software for request handling and data management. Add personalized features like call routing, agent management, and more.
Database Integration for Extended Capabilities
Connect your customer center software with databases and external applications using existing APIs and pre-connectors. Manage and schedule agents, monitor performance, and provide training using third-party apps.
Reporting and Analytics for Customer Data
Track and analyze call center metrics such as call volume, wait times, and customer satisfaction. Provide detailed reports and analytics to help improve performance using widgets such as forms and charts.
Do magic with widgets
Table for Organized Data
Use the Table widget to display customer data, interaction history, and support tickets in an organized manner. Make use of the assembled information for better decision-making.
Charts for Data Visualization
Implement the Chart widget for visualizing real-time analytics and performance metrics such as the number of inquiries received. Analyze contact data for data-driven decisions.
Dropdown for Segregation
Leverage the Dropdown widget to filter data and assign customer interactions to appropriate agents. Create custom widgets such as recent callers, pending inquiries, and more.
Docs
Get help with core Appsmith concepts or find answers to how do I questions.
Discord
Get live support from our team or ask and answer questions in our open-source community.
Videos
Watch video tutorials, live app-building demos, How Do I Do X, and get tips and tricks for your builds.
Do more with Appsmith
“I tried several low-code solutions and Appsmith was the clear winner for our particular use case. The speed with which you can put together an internal tool is incredible. We've integrated it with our data warehouse, with Microsoft Teams and with our logging, monitoring, and metrics infrastructure.”
“With Appsmith, we focused on the backend design and relied heavily on the tool for the frontend. We were able to launch the applications in one month! This would have otherwise taken us at least 3+ months.”
“We love that Appsmith is open-source. In fact, even the community edition, which is free to self-host has features that are at par with many of the paid products in the market. It has been a great problem solver for us.”
“Appsmith is here to help. Rapid correlation of data from multiple sources in a version accessible to the ordinary user. Ready-made mechanisms, statistics, printouts and data export. The most important feature: time!”
Ship a portal today.
We’re open-source, and you can self-host Appsmith or use our cloud version—both free.
