E-commerce companies have order management systems that handle returns and delivery issues generated on their website or app. However, they often receive such requests via email and phone. Not having a tool to streamline such requests can burden the customer support team.

This app can handle ad-hoc refunds and manage delivery issues for an e-commerce organization while enabling the customer support team to address delivery discrepancies in their system and issue partial or full refunds.

Highlights of the app

• Users can see a list of all customers in a server-side paginated list and search through this list.
• Users can see every order placed on the platform and see which items are a part of each order.
• Users can view the delivery status of all orders made on their platform, and if there are any discrepancies, correct them.
• If an order is reported as delivered but not delivered, the user can correct this information.
• Users can issue partial (50%) or full refunds (payment reversal). Doing so will update the database with the refund amount and the target of the refund so that the finance team can issue the required refunds.
• Users can see the status of each delivery at a glance, highlighting the conditional formatting ability of the table widget.