Customer Support

Overview

E-commerce companies have order management systems that handle returns and delivery issues generated on their website or app. However, they often receive such requests via email and phone. Not having a tool to streamline such requests can burden the customer support team.

This app can handle ad-hoc refunds and manage delivery issues for an e-commerce organization while enabling the customer support team to address delivery discrepancies in their system and issue partial or full refunds.

Highlights of the app

  • Users can see a list of all customers in a server-side paginated list and search through this list.
  • Users can see every order placed on the platform and see which items are a part of each order.
  • Users can view the delivery status of all orders made on their platform, and if there are any discrepancies, correct them.
  • If an order is reported as delivered but not delivered, the user can correct this information.
  • Users can issue partial (50%) or full refunds (payment reversal). Doing so will update the database with the refund amount and the target of the refund so that the finance team can issue the required refunds.
  • Users can see the status of each delivery at a glance, highlighting the conditional formatting ability of the table widget.

Widgets

Button
Icon button
Image
Input
List
Modal
Select
Table
Tabs
Text

Functions

Start-up
E-commerce

Use cases

Human Resources

Datasources

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Customer Support

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