Customer Support

Overview

This template is designed as an application for an e-commerce company that has to handle ad-hoc refund and delivery issues. The company’s Order Management system handles all returns and delivery issues that are generated on their website and app, however, they often receive requests on the phone, and via email. This tool enables the Customer Support team to address delivery discrepancies in their system, issue partial or full refunds initiate replacements and observe important statistics at a glance.

Highlights of the app

  • Dashboard showing important statistics and analysis
  • Search for customer by name, email, phone, and order id
  • View customer detail information and order history
  • View order details and take specific actions to manage the account
  • Refund, cancel, or update an order
  • Lookup delivery details
  • Initiate a return and replacement process
  • Add comments and notes to the order
  • Create a limited time coupon code specific to this user for their next purchase

Widgets

Button
Icon button
Image
Input
List
Modal
Select
Table
Tabs
Text

Functions

Start-up
E-commerce

Use cases

Human Resources

Datasources

Similar templates

Marketing Portal

This app is a customer communications portal for marketing teams
Sales • Marketing
Preview
Fully customizable in Appsmith
Try Appsmith

Related Templates

See all Templates

Maintenance Order Management

Use the app to create new work orders, filter them by agents, and analyze all work orders received.
Sales
Preview

Bugs and Issues Manager

Create and track issues and collect related screenshots, using Airtable to store data and files.
Project Management
Preview

Ecommerce Store

A mobile friendly ecommerce store with multiple product filters, and a resumable shopping cart.
Sales
Preview
Build apps in record time

The UI Tool for Busy Developers